Refund policy.Refund
policy.

This policy applies to our services: store and brand creation (Build), growth management and media buying (Scale), audits and advisory.

Products bought on the stores we operate are covered by the shipping, returns and refund policy published on each store, including the 14-day right of withdrawal for customers in the European Union.

If you cancel within 14 days of accepting a quote and before any work has started, we refund 100% of the amounts paid.

If you cancel after work has started, we refund the deposit minus the value of the work already performed, calculated on the milestones in the quote. Work delivered up to cancellation is handed over to you.

Once the final deliverables have been delivered and accepted, fees are non-refundable.

Fully refundable until the kick-off call. Non-refundable once the audit has been delivered.

Retainers are invoiced monthly in advance and can be ended with 30 days' notice after the initial three-month term. A month that has started is not refunded.

If we fail to deliver the services agreed for a given month, we credit or refund the corresponding share of the fee.

Advertising budgets are paid by you directly to the platforms (Meta, TikTok, Google…) and are never collected by us. Third-party subscriptions, apps and services are billed by their providers. These amounts are not refundable by us.

Tell us within 10 business days of a delivery. If a deliverable does not match the agreed scope, we correct it at no additional cost.

Email contact@awarenext.co with your invoice number and the reason for your request. We acknowledge it within 2 business days and give a decision within 10 business days.

Approved refunds are issued to the original payment method within 14 days. The time for funds to appear depends on your bank or card provider.

If you have a concern about a charge, please contact us before opening a dispute with your bank: we will always try to resolve it quickly.

If you buy a service from us as a consumer at a distance, you have 14 days from the contract to withdraw without giving a reason. If you ask us to start work during that period, you pay for the services provided up to the date you withdraw.